Quick answers to the questions clients ask most about booking, paying, appointments and photos on RebookMedia. Each answer links to a detailed article.
In this article
- Accounts
- Booking
- Payments
- Appointments
- Photos
- Contracts and reviews
- Getting help
Accounts
Do I need an account?
You can sign contracts without signing in, and message a professional without one (we set up a free account for your messages). When you book, or a professional adds you as a client, you get a free client account where you can follow your projects, pay invoices and download your photos. See Your client account.
Does it cost anything to use RebookMedia as a client?
No. Your account is free; you only pay your professional for their services.
I forgot my password
Click Forgot password? on the sign-in page and enter your email. The link works for 1 hour. On your professional's website, you can also sign in without a password using Continue with Google (with the email you booked with) or Email me a sign-in code.
Why does my account show my photographer's logo?
When you sign in on your professional's own website, your account uses their branding and shows only your projects with them. Sign in at rebookmedia.com to see everything.
How do I delete my account?
Go to Settings > Account > Delete Account. Confirm with your password, or type DELETE if you don't have one. Businesses keep their own records of your past bookings.
I work with more than one professional
Use the same account and email with all of them. Sign in at rebookmedia.com to see all their projects, payments and messages together.
Booking
How do I book?
Find a professional in the directory or on their website, choose services and a time on their booking page, and pay any deposit. See Book a professional on RebookMedia.
Why can't I pick a certain time?
Professionals only offer times when they are free, including travel and preparation time. Try another day, or message them.
Payments
Is paying online safe?
Yes. Payments are handled by Stripe, a secure payment service. RebookMedia and your professional don't see your full card number.
Where are my invoices and receipts?
In Payments in your account, and in the emails your professional sends. See Pay an invoice.
Is my deposit refundable?
That depends on your professional's cancellation policy, shown on your project page and on their booking page. Refunds go back to the card you paid with in 5 to 10 business days.
Appointments
Can I change my appointment?
If your professional allows it, click Reschedule on the appointment in your project. Otherwise, message them. See Your appointments: see, reschedule or cancel.
How do I cancel?
Message your professional and ask them to cancel. You will get a "Booking Cancelled" email when they do.
Photos
When will I get my photos?
Your professional tells you their delivery time. When your photos are ready, you get an email "Photos for [your name] are ready" with a link to your gallery.
Why do some photos have a watermark?
Your professional has protected them, often until the final invoice is paid. Ask them about removing it.
How long can I download my photos?
Download them as soon as you can. Files are available in your account for 30 days after your project is completed; ask your professional if you need them after that. See View, favorite and download your photos.
Contracts and reviews
Do I need to print and sign the contract?
No. You sign online by typing your name. See Sign a contract from your professional.
How do I leave a review?
Use the review link your professional sends you. See Leave a review for your professional.
Getting help
- For anything about your booking, photos or invoices, message your professional (see Message your professional).
- On your professional's website, Contact Support in the menu messages them.
- For help with your RebookMedia account, email support@rebookmedia.com.