Professionals on RebookMedia send invoices by email, and you pay them securely online through Stripe, a trusted payment service. You can also see everything you owe and have paid in your client account.
Where to find it: Click the pay link in your professional's invoice email, or sign in and open Payments in the menu.
In this article
- Pay from the invoice email
- Pay from your account
- Your Payments page
- Receipts
- Deposits
- Refunds
- Troubleshooting
- Related articles
Pay from the invoice email
- Open the invoice email from your professional and click View and pay your invoice (or the payment link in the email).
- A secure Stripe page opens with the invoice, the amount due and the due date.
- Enter your card details (or choose another payment option, if offered) and confirm. If your bank asks you to verify the payment, follow its steps.
- Stripe shows that the invoice is paid.
The amount is set by your professional. If you think it is wrong, message them before paying.
Pay from your account
- Sign in and click Payments in the menu.
- Under Waiting for payment, find the invoice and click View & Pay.
- Pay on the Stripe page that opens.
Your Payments page
- Paid, You owe, Overdue and Refunded to you: your totals at a glance.
- Waiting for payment: invoices you still need to pay, with the due date and whether they are Unpaid or Overdue. When everything is paid, it says "All invoices are paid."
- Transactions: the payments you have made, by order. Click a payment count to see each payment, with a PDF link for its invoice. Search by order, invoice, professional or amount.
- Past invoices: paid and void invoices, with a PDF of each.
On each project page, Payment info shows what you have paid for that project.
Receipts
When your payment goes through, you get an email "Payment Receipt from [business]" with the invoice number, payment date, amount paid and a breakdown of the services, payments and any balance left. Keep it for your records. You can also download invoice PDFs from your Payments page at any time.
Deposits
If you paid a deposit when you booked, it shows as "Booking deposit" in your Transactions, and it is taken off the invoice for the rest.
Refunds
If your professional refunds you, you get an email "Refund from [business]" with the amount. The money goes back to the card or bank account you paid with, and can take 5 to 10 business days to appear. Refunds show on your Payments page under Refunded to you; click a refunded amount to see the details.
Troubleshooting
My card was declined
Check your card details, or try another card. Your bank may need you to approve the payment; contact your bank if it keeps happening.
The invoice says it is void
Your professional replaced or cancelled it. Use the newest invoice they sent you, or check Waiting for payment on your Payments page.
I paid, but the invoice still shows as unpaid
Payments can take a few minutes to update. Reload your Payments page later. If it still shows unpaid, message your professional with your receipt.
I want to pay a different amount
The amount is set on the invoice. Ask your professional to send a new invoice for the amount you agreed.
I didn't get a receipt
Check your spam folder. You can also download the invoice PDF from your Payments page.
Still need help? For anything about your booking, photos or invoices, message your professional from your account's Inbox. For help with your RebookMedia account, email support@rebookmedia.com.