RebookMedia helps you find trusted photographers and creative professionals near you and book them online. You can see their portfolio, services and reviews, choose a date and time that suits you, and pay any deposit securely, all in a few minutes.
This article walks you through finding a professional, booking, paying a deposit, and changing your booking afterwards.
Where to start: Go to rebookmedia.com/directory to search, or use the booking link or website your professional sent you.
In this article
- Find a professional
- Look at their profile
- Ask a question before booking
- Book online
- Pay a deposit
- After you book
- Change or cancel your booking
- Troubleshooting
- Related articles
Find a professional
- Open the Directory.
- In the search bar, type what you need (for example "Real Estate Photography" or "Headshots") and your ZIP code or address, then click the search button. You can also click a category icon or one of the trending events.
- Browse the results. Each card shows the professional's name, rating, number of reviews and starting price ("From $").
- Use Sort By to sort by price or best sellers, and Filters to show only Best Sellers or Verified professionals.
- Click a professional's photo to open their profile.
Below the RebookMedia results you may also see other local businesses with a phone number and website. Those can't be booked on RebookMedia; contact them directly.
Good to know: RebookMedia is currently available in the USA. Professionals only appear for the areas they serve, so search with the address where you need the service.
Look at their profile
- The top of the profile shows their photo, rating, location, languages and when they joined. A green shield on the photo means they are verified by RebookMedia.
- Portfolio: examples of their work. Click a photo to see it full size.
- Services: what they offer, and the Service Areas they cover.
- Reviews: ratings and comments from their clients.
- Booking: where you start your booking.
Use Share to send the profile to someone by Facebook or WhatsApp.
Ask a question before booking
Click the chat bubble at the bottom of the profile ("Message" and the professional's name) and type your question or project details (at least 20 characters). If you aren't signed in, enter your first and last name, email and, optionally, your phone, then click Send message. You get their reply by email, and can continue the conversation in your RebookMedia messages. See Message your professional.
Book online
- On the profile, open the Booking tab.
- Check the Service Address (click Change to edit it). If you aren't signed in, enter your name, email and phone, or click Login if you already have an account.
- Click Start Reservation.
- On the booking page, if you are new, click the pencil next to Contact Information, check your details and click Register & Continue. This creates your account.
- Choose your Services: click + next to an option and set the quantity. Click the info icon to see what is included. Tick any Add On extras you want.
- Choose a professional under Professionals if more than one is offered.
- Pick a date, then click an available time. Times are in the professional's local time.
- Check the Summary: services, date, time, address, prices and any deposit.
- If you have a promo code, enter it and click Apply Promo. Do this last, after choosing your services and time.
- Tick the box to accept the terms and cancellation policy (click the link to read them).
- Click Book Now.
You will see "Hooray! Your booking is complete".
Pay a deposit
Some professionals ask for a deposit when you book. If so, you will see "Please be advised that a deposit of $X is due today." Enter your card in the card box before clicking Book Now.
- Payments are processed securely by Stripe.
- Your bank may ask you to confirm the payment. Follow the steps on screen ("Verifying with your bank...").
- If you have paid with a saved card before, it is used automatically. If it can't be used, the card box appears so you can enter another card.
- If something goes wrong after your deposit is taken, you will see a message, and the deposit is refunded.
- The rest of the price is usually invoiced by your professional later.
After you book
- You get an email from the professional's business with your appointment details and a calendar invite. Open it and choose Yes or Accept to add it to your calendar.
- If you are new to RebookMedia, you also get a welcome email. Click Activate Your Account and set your password within 7 days (8 to 31 characters, with upper and lower case letters and a number or symbol) so you can see your booking.
- You may get a text message too, if your phone number is verified.
Your booking appears in your account under Projects. See Your client account: projects, photos, payments and messages.
Change or cancel your booking
Reschedule
- Sign in and open Projects, then open your booking.
- Under Scheduled Visits, click Reschedule.
- Choose the professional, a new date and an available time.
- Click Rescheduled to confirm. You will see "Booking rescheduled successfully."
Both you and your professional get an email about the change.
Cancel
To cancel, message your professional from your account's Inbox or reply to their email. They will cancel the visit for you, and you will get a cancellation email. Their Cancellation Policy (shown on your booking) explains whether any deposit is refunded.
Troubleshooting
"This Pro does not service this address"
The professional doesn't cover that location. Check the address, or search the directory for professionals near you.
"No available times for this day"
Pick another date, or another professional if more than one is offered. Some professionals need bookings a day or more in advance.
"This email is already registered"
You already have a RebookMedia account. Click Login and sign in, or use Forgot password? to reset your password.
The Book Now button is greyed out
Tick the box that accepts the terms and cancellation policy. Accepting inside the terms window only closes it.
My promo code disappeared
Changing your services or time removes the promo code. Apply it again just before clicking Book Now.
My card was declined or couldn't be verified
Check the card details, complete your bank's verification, or try another card.
"Booking Unavailable"
This professional isn't taking online bookings right now. Use the chat bubble or Contact Me to message them.
Still need help? For anything about your booking, photos or invoices, message your professional from your account's Inbox. For help with your RebookMedia account, email support@rebookmedia.com.