When a photographer sends you a job, you get an email and it shows in your Jobs list. You accept it, download the files, deliver your finished photos, make any changes they ask for, and get paid. This article walks through each step.
Where to find it: In your Editing menu, click Jobs. On a phone, tap the menu icon at the top left first to open the menu.
In this article
- Your jobs list
- Accept or decline a job
- Download the files
- Read the brief
- Deliver your finished photos
- Make changes
- Approval and the final amount
- Get paid
- Refund a card payment
- Troubleshooting
- Related articles
Your jobs list
Times are shown in your time zone. Use the tabs:
- To do: new jobs, jobs you accepted or are editing, and jobs with changes requested.
- Waiting on photographer: delivered, waiting for their review.
- Awaiting payment: approved but not paid yet.
- Done: paid, declined and cancelled jobs.
Each job shows the photographer, the work, the files, the due date, You receive (an estimate) and the status.
Accept or decline a job
A new job shows New. Open it to see the files, the work and what you receive, then:
- Click Accept. You see "Accepted. You can download the files now." The photographer gets an email.
- Or click Decline, add a reason if you like (for example "I'm fully booked until Friday."), and click Decline Job. The photographer sees your reason and can send the job to someone else.
The photographer can take a job back to change it before you accept it, or cancel it until you deliver. You get an email when they cancel it.
Download the files
Under 1 · Download the files, click Download all. Your files open on Dropbox in a new tab: click Download there for one zip, or save them to your own Dropbox. You can also download files one by one. Files keep the photographer's names.
Once you download, the job shows Editing.
Read the brief
- Sets or Photos: on real estate jobs with bracketed shots, each set becomes one finished photo. Each one shows the add-ons the photographer marked, the area (for example Kitchen) and any note.
- Brief: instructions for the whole job, the style, and sample pictures of edits they like.
- Pay: the services, quantities and what you receive.
- Activity: what happened on the job so far.
To ask the photographer a question, use your Inbox: start a new message and choose them under Photographers you edit for. You can also reply to the job email.
Deliver your finished photos
- Under 2 · Deliver finished photos, drag your finished photos into the box, or click Choose files.
- Each photo finds its original by itself, from its photo info, its file name or how it looks. Check the matches: confirm a best guess with Looks right, or choose the set yourself.
- Click Submit N photos for review. You see "Sent for review." and the photographer gets an email.
- File types: JPG, PNG, TIFF, HEIC, and MP4, MOV or M4V for video. Up to 400 MB per photo and 2 GB per video.
- File names don't matter. In Lightroom, export with Metadata: Include All so each photo carries its original's name.
- A photo that isn't matched to an original is sent as it is and billed at the main edit price. Add-ons are billed only on matched photos.
- If your terms release files after payment, the photographer reviews previews marked "PREVIEW" with your name.
- You can't remove files after you submit, so check them first.
Make changes
If the photographer asks for changes, you get an email, "[photographer] asked for changes", with their notes. On the job:
- Click View request to see each change: your edit, the original, the spot they pinned and what to change. Download marked image gives you a picture with the spot circled.
- Upload a new version of each photo that needs a change. It replaces the old one.
- Click Send new versions.
Approval and the final amount
When the photographer approves, you get an email, "[photographer] approved your edits", with the final amount and when payment is due. The final amount is worked out from the photos they approved. If your terms include auto-approve, photos they don't review are approved automatically after that many days.
Get paid
By card
If you connected Stripe on your Profile, the photographer can pay you by card. You get an email, "[photographer] paid you by card", showing the editing work, the RebookMedia fee, card processing, who paid the fees and what you receive. Stripe pays it out to your bank on your Stripe payout schedule. Stripe's own fee also comes out of your Stripe balance.
On each job, under Card fees on this job, you can change who pays the fees until the job is paid.
Another way
If the photographer pays you another way (PayPal, Payoneer, Zelle and others) and records it, you get an email, "[photographer] recorded a payment". On the job, click I received it, or Not received yet and add a note for them. There is no RebookMedia fee on these payments.
If your terms release files after payment, the photographer gets the full-size files once they pay by card or you confirm their payment.
Refund a card payment
On the job, click Refund $X and confirm. The whole payment is refunded, including the RebookMedia fee, and the photographer gets it back in 5 to 10 days. The job shows payment due again, and if your terms release files after payment, the full-size files are locked again.
Troubleshooting
"This job isn't available."
The photographer took it back to change it, or cancelled it. If they send it again, you get a new email.
Download all shows nothing
Allow pop-ups for RebookMedia, or open the Dropbox folder from the message on the page and click Download there.
A photo matched the wrong set
Click its match and choose the right set, or Extra photo (not from a set).
"[file]: finished files must be JPG, PNG, TIFF, HEIC or MP4/MOV."
Export the photo in one of those formats and add it again.
Still stuck? Book a free 30-minute call with our support team and we will walk through it with you.