Your RebookMedia website always has a free web address, such as yourname.rebookmedia.com. You can also use a domain you own, such as yourstudio.com, so clients see your own brand. Once it's connected, the links in the emails your clients receive use your domain too.
Where to find it: Click Website in the left menu, then click Domain at the top of the page. On a phone, tap the menu icon at the top left first to open the menu.
In this article
- Before you start
- Your free web address
- Connect your own domain
- What changes for your clients
- Change or remove your domain
- Troubleshooting
- Related articles
Before you start
- Own the domain. Buy it from a domain provider such as GoDaddy, Namecheap, Squarespace Domains or Cloudflare if you don't have one yet.
- Have your provider login ready. The domain's DNS settings need to be changed there to point it at your RebookMedia website.
- Using the domain for another website? Connecting it to RebookMedia replaces that website. Your email isn't affected.
Your free web address
In the Domain window, Web address is the first part of your free address: for "yourname.rebookmedia.com", enter "yourname". It can use letters, numbers and dashes. This address keeps working after you connect your own domain. See Create and publish your website.
Connect your own domain
- Contact our support team (use the button at the end of this article). We will give you the exact DNS records to add at your domain provider for your website, and connect your domain on our side.
- Add those records at your domain provider.
- On the Website page, click Domain, type your domain in Your own domain (optional), for example yourstudio.com, and click Save. You will see "Saved".
- Open your domain in a private browser window, with and without "www", and check your website loads. DNS changes can take up to 48 hours to reach everyone.
Important: as soon as you save your domain, Open website and the links in your clients' emails start using it. Save it once the DNS records are in place, so those links work.
What changes for your clients
- Clients can visit your website, sign in and book on your domain.
- Links in client emails, such as account activation, password resets and messages, use your domain.
- Emails still come from your business name, and replies come to you.
Change or remove your domain
- To use a different domain, contact support to connect it, then replace it in the Domain window and click Save.
- To stop using your domain, clear the box and click Save. Your website and links go back to your yourname.rebookmedia.com address.
Troubleshooting
"Enter a domain like yourbusiness.com."
Type just your domain, for example yourstudio.com. RebookMedia addresses can't be used here.
"That domain is already used by another account."
Another RebookMedia account has saved this domain. Contact support if it's yours.
My domain shows my old website or an error
DNS changes can take up to 48 hours. If it still doesn't work after that, contact support so we can check the records with you.
It works without "www" but not with it (or the other way round)
Both versions need a DNS record. Contact support and we will check them with you.
Still stuck? Book a free 30-minute call with our support team and we will walk through it with you.